Heroes of Newerth

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leewonk Kille, 35 år

2 847 forumsinlägg

Skrivet:
22 juni 2011 kl. 12:35
leewonk Kille, 35 år

Citat från randomnisse


Btw, alla har allt i store nu. Hoppas verkligen att S2 inte tar bort det och har det som kompensation för allt dåligt som varit.

Hoppas jag verkligen inte, kanske 500g coins men inte allt, inte OK mot folk som faktiskt spelat ihop/köpt. Skulle folk t.ex ha gore taunt nu efter jag recruitade mig till den kommer jag hetsa jävel

leewonk Kille, 35 år

2 847 forumsinlägg

Skrivet:
22 juni 2011 kl. 12:59
leewonk Kille, 35 år

Citat från randomnisse


Btw, alla har allt i store nu. Hoppas verkligen att S2 inte tar bort det och har det som kompensation för allt dåligt som varit.

We have been working non-stop to get HoN back online for everyone and are happy to say the game is back up and running!

Unfortunately, due to the issue with our databases, we were forced to roll everything back to June 9th. This means everything- stats, store purchases with in-game coins, coin purchases, stat resets, sub-account purchases, etc. - since June 9th has been permanently deleted. *This includes passwords! Your password might be an old one if you changed it recently!* We are sorry for the frustration and inconvenience this has caused. We are definitely feeling it, too!

If you made any real money purchases since June 9th, rest assured that we have this data saved and we will have a page available on the website where you will be able to restore any purchases you made during this time. This means that if you purchased coins on June 13th and bought the Gore Taunt, you will not have the coins you purchased and your Gore Taunt will no longer be purchased; however, after you use this new page on the website, you will receive the coins from your purchase again and can use them to purchase Gore Taunt (or any other item) again. We plan to have this page available tomorrow and will keep you updated on its progress.

To be clear, we can ONLY restore transactions with real money. We are sorry, but we cannot restore anything purchased with in-game currency and your silver coins are back to where they were on June 9th.

We sincerely thank everyone for their patience over the past day, as well as the past few weeks. We know it hasn't been easy and we are truly appreciative of everyone staying with us. As a token of our appreciation, we have temporarily unlocked every item currently available in the Goblin Store for everyone to play with (with the exception of Nickname Changes and Custom Account Icons)! *Please note that items not currently available in the store, such as Gold Collection Avatars, are not unlocked, but if you own them you can still use them as usual.*

This is only the first part of our thank you and we will have another gift for everyone soon!

Thank you again for your understanding. Now let's all go get some HoN in and have some fun!

DementedCat Tjej, 35 år

517 forumsinlägg

Skrivet:
22 juni 2011 kl. 13:07
DementedCat Tjej, 35 år

Citat från qazupk


Citat från randomnisse

Btw, alla har allt i store nu. Hoppas verkligen att S2 inte tar bort det och har det som kompensation för allt dåligt som varit.

We have been working non-stop to get HoN back online for everyone and are happy to say the game is back up and running!

Unfortunately, due to the issue with our databases, we were forced to roll everything back to June 9th. This means everything- stats, store purchases with in-game coins, coin purchases, stat resets, sub-account purchases, etc. - since June 9th has been permanently deleted. *This includes passwords! Your password might be an old one if you changed it recently!* We are sorry for the frustration and inconvenience this has caused. We are definitely feeling it, too!

If you made any real money purchases since June 9th, rest assured that we have this data saved and we will have a page available on the website where you will be able to restore any purchases you made during this time. This means that if you purchased coins on June 13th and bought the Gore Taunt, you will not have the coins you purchased and your Gore Taunt will no longer be purchased; however, after you use this new page on the website, you will receive the coins from your purchase again and can use them to purchase Gore Taunt (or any other item) again. We plan to have this page available tomorrow and will keep you updated on its progress.

To be clear, we can ONLY restore transactions with real money. We are sorry, but we cannot restore anything purchased with in-game currency and your silver coins are back to where they were on June 9th.

We sincerely thank everyone for their patience over the past day, as well as the past few weeks. We know it hasn't been easy and we are truly appreciative of everyone staying with us. As a token of our appreciation, we have temporarily unlocked every item currently available in the Goblin Store for everyone to play with (with the exception of Nickname Changes and Custom Account Icons)! *Please note that items not currently available in the store, such as Gold Collection Avatars, are not unlocked, but if you own them you can still use them as usual.*

This is only the first part of our thank you and we will have another gift for everyone soon!

Thank you again for your understanding. Now let's all go get some HoN in and have some fun!


haha! min pojkvän har sagt så här. men älskling. klaga inte på att de tar tid. dom kan inte hjälpa ddoserna men efter igår så blev han irriterad (äntligen) fan! jävla amatörer. så jävla söliga o dåliga. sa han xD haha jesus.. dom borde fixa skiten ist för att göra nya hjältar hela tiden!

Luthor Kille, 30 år

7 923 forumsinlägg

Skrivet:
22 juni 2011 kl. 13:11
Luthor Kille, 30 år

Dom borde göra som Riot gör.

Köper 100 nya serverar, och drar de gammla ut på bakgården och gör slut på deras lidande med ett hagelgevär.

heaton2001 60 år

4 262 forumsinlägg

Skrivet:
22 juni 2011 kl. 14:24
heaton2001 60 år

Haha det här är helt otroligt. När jag väl kommer in på ett game. Lyckas vinna efter ett rätt jämnt game, Failed to retrieve stats :D:D:D:D

Defiance Kille, 32 år

1 857 forumsinlägg

Skrivet:
22 juni 2011 kl. 14:27
Defiance Kille, 32 år

Xmizz det är fortfarande så att deras grafikdesigners och serversnubbar inte är samma(tror jag iaf, vem vet). Så bara för dom gör mindre hjältar kommer inte servarna bli bättre -_-

leewonk Kille, 35 år

2 847 forumsinlägg

Skrivet:
22 juni 2011 kl. 14:28
leewonk Kille, 35 år

Nä men folk tror ju att den som gör x gör z,v,y osv också.

Idjuuter.

Quidproquo Kille, 34 år

6 992 forumsinlägg

Skrivet:
22 juni 2011 kl. 15:05
Quidproquo Kille, 34 år

Jag klarar inte av alla bads i pubs..... FYFAN HUR BLIR MAN SÅ DÅLIG???

Superhjelte Kille, 35 år

8 455 forumsinlägg

Skrivet:
22 juni 2011 kl. 15:29
Superhjelte Kille, 35 år

Funkar det att lira atm?

Quidproquo Kille, 34 år

6 992 forumsinlägg

Skrivet:
22 juni 2011 kl. 15:31
Quidproquo Kille, 34 år

Nej, spelet är förstört av alla otrevliga p12or (umad umad umad umad??? troll'd!!!!111), ryssar, noobs och scrubs. Fyfan. Fattar inte varför jag envisas med att lira spelet.

Superhjelte Kille, 35 år

8 455 forumsinlägg

Skrivet:
22 juni 2011 kl. 16:16
Superhjelte Kille, 35 år

tur man jobbar 24/7 då och inte hinner lira

Randomnisse Kille, 32 år

4 630 forumsinlägg

Skrivet:
22 juni 2011 kl. 19:51
Randomnisse Kille, 32 år

Aha. Fan ):
hoppades på att de gjort bort sig och ändå skulle ha haft kvar det ):

krankenstein Kille, 36 år

2 035 forumsinlägg

Skrivet:
22 juni 2011 kl. 21:26
krankenstein Kille, 36 år

Compensation & Apology

We realize there is nothing we can do to make up for the last five weeks of unacceptable performance. We would like to reward your loyalty, patience, and understanding with the following:

1. Every player will receive 2,000 silver coins.
2. Every item in the Goblin Store will be unlocked until Wednesday, June 29 at 12 PM EDT (GMT -4) for players to use in their games (This excludes Nickname Changes, Custom Account Icons, and items not currently available for purchase).
3. Leaves from Tuesday, May 17 through Thursday, June 9 will be removed from all players. This is in response to numerous server issues, reconnection issues, etc. for users who should not have received leaves.

We sincerely thank the entire HoN community.


Synopsis of Events

Following the DDoS attacks in May, we retained a world reknowned internet security firm to secure our network (this required significant software and architecture changes). After our network was secured, our then current hosting provider began experiencing connectivity issues. On June 9th, we began a transition to one of the premiere hosting companies in the world. Though the transition period was rocky, we had the system in a near 99% functional state. It was at this time that CPU upgrades to the database boxes were needed to allow for additional capacity and consistency of service. On Tuesday, June 21st, the replacement of the CPUs was started. Upon bringing the boxes back online, the engineers noticed anomalies in the raid setup, causing a total loss of data on the master and slave boxes. Following these events, they immediately attempted a restoration process on the data, it is unknown at this time if any of the data is recoverable. Concurrent to this happening, we began work to bring up our previous provider’s network that was still in place with the data from June 9th, which brings us to today. We are currently running on a temporary system while we construct our new environment at another hosting firm. Due to this system’s temporary nature, not all services may be operating at 100%.

We are planning for another maintenance window at which point we will switch to the new infrastructure. During this transition, we intend on having the game playable and will inform the playerbase of this maintenance at a later time.


Taking Responsibility & Commitment To Excellence

We hold ourselves completely accountable for the events that have transpired. Through two years of closed beta, open beta, and retail play, we provided nearly 100% uptime. We are intent on restoring this level of service you have all come to expect. We will be making the necessary adjustments in our systems, processes, and management to achieve a better and more reliable quality of service!

Defiance Kille, 32 år

1 857 forumsinlägg

Skrivet:
22 juni 2011 kl. 21:29
Defiance Kille, 32 år

woo 2000 coins

Falaphel Kille, 34 år

11 503 forumsinlägg

Skrivet:
22 juni 2011 kl. 21:31
Falaphel Kille, 34 år

Tråkigt dock, då får man massa saker utan att nörda ju! Så då kan typ noobs ha platinum namn och sånt :(


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